FAQs

Sizing details:

All sizing and measurements are listed in the product descriptions as well as in our size chart listed at the bottom of the page. Please make sure you follow these guides and descriptions prior to ordering.

 

Care instructions:

gentle machine wash in either a bra or laundry bag or cold hand wash. air dry.

 

Returns and Exchange:

Returns:

All returns are to be sent back within 14 days of purchase at buyers expense. if it has exceeded the 14 days time frame no refund or exchange will be offered. All returns and returns for exchange must be returned in unused and original condition in original packaging.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received the item and also the approval or rejection of your refund. if approved we will issue the refund and your funds should be available within a certain amount of days.



Please email us at info@jdore.com.au for all returns, exchanges and refunds.

 

Shipping:

All orders are sent out within 1-2 business days of receiving your order, along with tracking number and are shipped express via Australia post.  Any orders that are received from Friday afternoon through to Sunday will be sent the following Monday.

*Please note, once your items have left our premises we are not responsible for any shipping delays or loss of items*